Would you like to return an item?

You ordered from us, but the product isn't to your liking, you need a different size, or you've received a damaged item? No problem! Simply register your return in our returns portal.
The cost of the return will be deducted from the refund amount.

Exchanges for a different size are free for orders from Germany.

We make returns easier.

We've gone paperless for return receipts. You can access our returns portal via the following link, where you can process your return online using your order number and email.

Go to the return page

What you can't return

Please ensure that all returned items are in their original condition and returned to us in the original packaging, including the label. Of course, it's fine to try on an item just like you would in a store, but please do not wear items that you intend to return.

For hygienic reasons, socks & masks are excluded from returns.

Returns from abroad

International returns can also be registered in our returns portal. We will provide you with a return label for the shipment. Please note that the cost of returning items from abroad will be at your expense and will be deducted from the refund amount.

Do you still have questions?

Call us: +49 (0) 331 9678 0000 (MO - FR | 10 am - 6 pm)

Montag - Freitag: 10 am - 6 pm

Or email us at:

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